Dehumidifier not collecting water or not reducing humidity? 8 causes and fixes
Why a dehumidifier stops collecting water or won't lower the humidity — cold rooms, settings, filters, tanks and open windows — and how to fix each one.
Where to place a dehumidifier, whether doors and windows should be open or closed, what humidity to set, and how long to run it for condensation, damp and laundry.

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Put the dehumidifier in the problem room, 20–30cm from walls and furniture, with windows closed and the door closed (or open, with the unit on the landing, to serve several rooms). Set the humidity to around 50% and let it cycle. For persistent damp, expect to run it 12 hours or more a day at first; for laundry, 4–8 hours; after a shower, 30–60 minutes.
Most dehumidifier complaints — “it’s not doing anything”, “it costs a fortune”, “the windows are still wet” — come down to how and where it’s used rather than the machine. Get these few things right and even a modest unit makes a big difference.
In the problem room. Put it where the condensation, mould or laundry is — usually a bedroom, the laundry room or the coldest room in the house.
20–30cm away from walls and furniture. Air needs to flow into the intake and out of the outlet. Don’t push it into a corner or behind a sofa, and keep curtains and drying clothes away from the vents.
On a hard, level floor. It’s more stable, vibrates less (so it’s quieter) and the float switch in the tank works properly.
Near the moisture, not the window itself. A spot a metre or two from the window, or near an outside wall where mould forms, works well. Right against a draughty window it partly dries outside air.
Centrally, if it’s for the whole home. A larger unit on the landing or in a hallway, with internal doors open, can serve several rooms — useful in flats and smaller houses.
Not in the bathroom. UK bathrooms rarely have suitable sockets, and portable dehumidifiers aren’t designed for wet zones. Place it just outside with the door open after a shower — see dehumidifiers for bathrooms.
| Situation | Windows | Door |
|---|---|---|
| Drying one room (bedroom, box room) | Closed | Closed |
| Drying washing | Closed | Closed |
| Serving the whole flat or house | Closed | Open, with the unit on the landing or hallway |
| After a shower (unit outside bathroom) | Closed | Bathroom door open |
Ventilation and dehumidifying are separate jobs. Airing the house for 10–15 minutes in the morning is still worthwhile — just close the windows again before switching the dehumidifier on.
Set the humidistat to around 50%. That’s comfortably inside the healthy 40–60% range and low enough to stop most condensation — see ideal humidity in a UK house. In a cold snap with stubborn window condensation, 45% can help. Going much lower wastes electricity.
There’s no single answer, but these are sensible starting points:
With a humidistat, “how long” mostly takes care of itself — the unit runs until the room reaches your target, then rests. That’s also what keeps running costs down.
If the tank stays empty or the humidity won’t come down, the usual culprits are a cold room, the humidity setting, open doors or windows, or a blocked filter — see dehumidifier not collecting water. And if the damp is a patch on one wall rather than condensation, read how to tell condensation from damp.
Closed. With a window open, the dehumidifier tries to dry the outside air as well, which wastes electricity and slows everything down. Ventilate separately — for example, open windows for 10–15 minutes in the morning, then close them and switch the dehumidifier on.
Closed if you're drying one room, such as a bedroom or laundry room. Open if you want one unit, placed centrally on a landing or in a hallway, to serve several rooms.
Yes, if it has a humidistat and auto shut-off — it will switch itself off when the room reaches the target and when the tank is full. Keep it on a hard, level floor with space around it, and don't run it on a coiled extension lead.
Around 50% suits most UK homes. Go to 45% if condensation persists in winter, and avoid going much below 40%, which wastes energy and can make the air feel dry.
Either works; what matters is running it when moisture is highest and the room is closed. Bedrooms benefit from evening and early-morning sessions; laundry rooms while washing is drying. If the noise disturbs your sleep, run it in the evening and switch it off at bedtime.
In the first days it's pulling moisture out of walls, carpets, furniture and bedding as well as the air. The amount usually drops after a week or two once the room has dried out.